FAQ

🔒Frequently Asked Questions

🧠 1. What is a scam?

A scam is a deceptive act designed to trick people into giving away money, personal information, or access to their accounts. Scammers often use fake websites, emails, phone calls, or social media messages to appear genuine.

🌍 2. What is Scam Alert Africa?

Scam Alert Africa is a public awareness platform dedicated to helping Africans identify, report, and avoid online scams and cybercrimes. Our mission is to protect individuals and businesses through education, alerts, and verified reporting.

💻 3. What is a cybercrime?

A cybercrime is any criminal activity that involves computers, networks, or digital devices. Examples include:

  • Phishing scams
  • Identity theft
  • Online fraud
  • Ransomware attacks
  • Hacking or data breaches

📧 4. What are the most common scams in Africa?

Some of the most widespread scams include:

  • Fake investment or cryptocurrency schemes
  • Job recruitment scams
  • Romance scams
  • Online shopping fraud
  • Lottery or prize scams
  • Mobile money and WhatsApp scams

🕵️‍♂️ 5. How can I tell if a message or website is a scam?

Be cautious if:

  • The message asks for personal or financial information.
  • It contains urgent or threatening language (“Your account will be suspended”).
  • The email address or website URL looks suspicious or misspelled.
  • The deal seems too good to be true.
  • You are asked to pay a “processing” or “registration” fee.

✅ Always verify with official company websites or contact centers before acting.

🚨 6. What should I do if I suspect a scam?

  1. Do not respond or share any personal details.
  2. Take screenshots or save any communication.
  3. Report the scam immediately through our form on scamalert.africa/report.
  4. Inform your bank or mobile provider if you shared financial details.
  5. Change your passwords and enable two-factor authentication (2FA).

💬 7. Can I remain anonymous when reporting a scam?

Yes. You can choose to report anonymously. Scam Alert Africa protects your privacy and will never share your identity without your consent.

🏦 8. What should I do if I already lost money to a scammer?

  • Contact your bank or mobile money service immediately — they may be able to block or reverse the transaction.
  • File a police report and keep all evidence (messages, receipts, screenshots).
  • Report it to Scam Alert Africa so others can be warned.

🛑 9. What are phishing and smishing?

  • Phishing: Fraudulent emails or websites pretending to be trusted organizations.
  • Smishing: Similar to phishing but done via SMS (text messages).
    Both aim to steal personal or financial information.

🔐 10. How can I protect myself online?

  • Use strong, unique passwords for each account.
  • Enable two-factor authentication (2FA).
  • Avoid clicking on suspicious links.
  • Keep your devices and antivirus software updated.
  • Verify people or companies before sending money.

🧾 11. How do I report a scam on Scam Alert Africa?

Visit scamalert.africa/report and fill in:

  • Type of scam
  • Description of what happened
  • Any proof (screenshots, links, phone numbers, etc.)
    Once submitted, our verification team will review your report and may post a warning to alert others.

🌐 12. Does Scam Alert Africa work with law enforcement?

Yes. We collaborate with cybersecurity agencies, law enforcement, and international partners to investigate serious cybercrimes and raise public awareness.

🧍‍♀️ 13. How can I educate my family or community about scams?

You can:

  • Share Scam Alert Africa posts on social media.
  • Attend cybersecurity awareness events.
  • Talk openly about scam experiences to help others avoid them.
  • Encourage everyone to verify before they trust.

📰 14. How do I stay updated about new scams?

Follow Scam Alert Africa on:

🤝 15. Can businesses partner with Scam Alert Africa?

Yes! We welcome partnerships with banks, telecoms, tech firms, media, and NGOs to strengthen Africa’s fight against cybercrime.
👉 Email: partnerships@scamalert.africa